We gave SOAPing a makeover
We define a SOAP as an all-encompassing process that cohesively brings together every stage of a patient visit. It’s better, powerful, and way more than just a SOAP.
Not your average SOAP
An effective SOAP smoothly combines every step of the exam workflow from creating an appointment to following up with a patient.
- Intuitive layout that's easy to navigate
- Coordinate responsibilities between reception, the medical team, and admin
- Standardized to AAHA codes, so NO typos
- Automated search and select instead of typing
- Maximizes charge capture by pre-defining prices and treatment bundles
- Fewer interim steps and any follow-up tasks built into the SOAP
- Saves time so more appointments fit in a day
Navigate our SOAP
Main screen
Appointment
Appointment overview, estimates, and attachments
Questions
Intake questions grouped by exam, at home, and check-in
Vitals
Separate space to record vitals
Exam
Record findings from the global catalog
Differential Dx
Make diagnoses from the global catalog
Order
Prepare recommended care
To Do
Organize tasks, set deadlines, and assign team members
Wrap-up
Review the visit, schedule future ones, and check reminders
Check-out
Process payments and changes appointment status
Right rail
Summary
Patient overview with alerts always visible
Notes
Add to medical and discharge notes throughout the visit
Timeline
Filter through the entire patient history
Attachments
View all SOAP attachments
Top menu
Add SOAP
A tidy way to record after the appointment
Print label
Access Dymo label printer
Report Card
Document auto-filled from the SOAP for client follow up
Invoice
Check the invoice for the current appointment
Estimate
Create an estimate or import an existing one
New task
Another place to create a new task
The rhapsody SOAP
Start SOAPing
Open a new SOAP through an appointment, either in the scheduler or the patient timeline.
Check appointment details and any attachments, all pre-populated with information from the Scheduler, Kiosk, and Catalog.
Record the history
Look over the questions already answered at check-in, and ask all the questions specified for the exam.
Intake questions are configured based on patient characteristics, appointment type, and when to ask it. That way, the right question always pop up for the right patient, during the right appointment, at the right time.
Take those vitals
Input vitals, separately from the exam. If needed, add and edit them throughout the appointment. Every inputted vital is timestamped for ultimate accuracy.
And don’t worry about losing information, you’re prompted to save the vitals before moving on.
- Scheduler
- Appointment
- History
- Vitals
- Vet tech
Begin the exam
Scroll through a list of findings based on AAHA standards. Don’t know AAHA? Just use the universal search to find what you need
Toggle items as you examine patients. Findings marked outside normal limits prompts a drop down list with more items to mark and a space to type or insert pre-configured notes
Time to make some conclusions
Filter and search through the list of diagnoses based on AAHA standards
Select items, mark if suspected, confirmed, or ruled out, and add details by typing or inserting pre-configured notes
Organize recommended care
Select tests, vaccines, and procedures individually from the global catalog. Or, select bundles, pre-fixed menus for specific diagnoses, and amend as needed
Review all recommended care and the cost with the client as they approve or decline each item
Everything, including declined items, is updated in the patient history, Report Card, and the invoice
- Exam
- Differential Dx
- Order
- Right rail
- Veterinarian
Review the plan of action
Organize any remaining tasks like ordering medication, performing a procedure, or calling the client. Assign it to team members and set deadlines to stay on track.
Review discharge notes (updated from the SOAP), schedule future appointments, and address any existing reminders.
Check-out
Send the invoice to the terminal for clients to pay and sign.
Processed payments are automatically reflected in rhapsody.
After the visit
Complete outstanding tasks and send a Report Card, the visit summary, to the client. The Report Card is auto-filled from the SOAP and easy to edit.
If a patient is staying at the hospital and needs a new SOAP, just add it to this appointment.
- To-do
- Wrap-up
- Check-out
- Vet/tech/reception