Managing a practice is hard. Rhapsody makes it easy. Our team of veterinary experts understands the issues you face regularly and crafts solutions to fix them.
Problem
Reception is always backed up because of messy schedulers and chaotic check-ins
Solution
Transform reception with a sleek scheduler and client self check-in
Pick your view
- Drown out the noise by choosing your workday view
- Keep a bird’s-eye view on the practice
- Filter by appointment type, team schedule, or specific team member
All the action from one spot
- Launch the Kiosk
- Email telehealth visit details
- Begin the SOAP
- Make appointment changes
- Assign spaces through the scheduler
- Easy access to boarding, grooming, and all other appointments
Focus on the highlighted appointments
- The system updates every patient’s status from arrival to checkout
- Rhapsody alerts you to delays of 15+ minutes
Delegate check-in to clients
- Clients check in themselves with the Kiosk
- Set up a standalone device at reception or email clients a check-in link
- Completed digital paperwork automatically saves to the SOAP
Improve for the future
- Use Reporting to monitor practice workflow and activity
- Become more efficient and keep clients happy
- Scheduler
- Whiteboard
- Kiosk
- Reporting
Problem
With my software's payment solution, charge capture is spotty at best
Solution
Total charge capture with a comprehensive & mobile solution
Set up prices
- Assign prices to items in the catalog
- Create bundles so you always charge for every service
Control payments in the SOAP
- Customize estimates auto-generated by the SOAP
- Send invoices to the Rhapsody Pay terminal
- The SOAP and patient record are automatically updated when payments are processed
Stay transparent
- Clients accept or decline every invoice item before payment
- Email estimates and invoices to clients directly from the SOAP
- Review items with clients during the appointment to answer any questions
Keep it moving with portable terminals
- Process payments anywhere, including over the phone to free up reception and to give clients privacy
- Store client payment details in rhapsody for a quicker checkout
- Collect digital signatures right on the spot
- Rhapsody Pay
- Estimates
- Digital signatures
- Report card
Problem
As a practice admin, my software makes it difficult to take charge
Solution
Take full control of practice settings
Set up the catalog
- Assign a price to every item
- Group items into bundles for quick estimates
- Activate items for specific conditions like appointment or patient type
Team access
- Set permissions for every role and adjust on an individual basis
- Lock parts of the system to restrict after-hour employee access
Set up digital documents
- Create templates for standard communication
- Draft intake paperwork and set parameters like age, breed, and appointment type
Track performance and optimize workflows
Use the built-in reports to track charges, discounts, declined items, and average revenue by doctor
- Catalog
- Bundles
- Roles
- Reporting
- Digital documents
Problem
Getting my staff any support is daunting and expensive
Solution
Reduce costs with thorough and cost-effective support, migration, and training
Sleek interface that’s a breeze to navigate
- We’re here for you every step of the way, but it helps that rhapsody is also insanely easy to use
- Everything you need is accessible on one screen
- Complete every task in just a few quick clicks
We migrate all your data
- When we migrate your data, we do a deep clean
- We assess what you actually need and use
- We convert your data into a global catalog that builds on AAHA standards
We train your whole team into rhapsody superstars
- You’re partnered with a dedicated account manager for guidance
- We bring every team member up to speed with customized training
- Rhapsody University provides self-study tools like FAQs and videos
We support you to infinity and beyond
- Your account manager is here to stay as long as you’re with rhapsody
- Training is always available as a refresher or for new team members
- We’re also ready to answer any questions through the built-in chat
- Data migration
- Training
- Support team
Problem
My veterinary software anchors me to my office computer and file cabinet
Solution
Work effortlessly and travel light
Choose the location. Choose the device
- We live on the cloud, so where and how you work is up to you
- Access rhapsody on a tablet, phone, or laptop
It’s painless to be paperless
- Everything including patient history, payments, prescriptions, and paperwork is digital
- We keep it all updated and accurate by auto-populating across the platform
One log-in for everything
Access reporting, integrations, and all your practices with one log-in
- One log-in
- Cloud
- Digital documents
Problem
Either I suffer with my PIMS' limited reporting, or I pay way too much for a third-party solution
Solution
Track performance with built-in readable reports & beautiful visualizations
Usable data immediately
- We migrate your data into a normalized catalog of built-in codes
- It’s updated in real time to help you keep an accurate picture
Built-in dashboards ready to analyze
- Our built-in reporting tool is completely free
- Over a dozen reports with charts and graphs to visually display performance
- Filter by time period, doctor, or appointment type
- Download reports in multiple formats
Practice groups customize their reports
Analysts build data viz, create dashboards, and schedule emailed reports
- Reporting
- Catalog
- Data migration
