Rhapsody solutions to COVID-19 problems

How many times in my consulting career have I heard the woes of vets and practice managers resulting from downed servers? When death is imminent, but everyone frantically prays that it’s only for the server. I wonder if there’s a special place in heaven for dusty servers who obliged their masters well (and probably other places for those we have all wanted to throttle)? 

The life of a server running a practice management software often ends in tragedy, only to be replaced with the next shiny model, just for the cycle to repeat. 

Some of you may have been privy to my joke that I’d like to host server-smashing parties. We’d all wear goggles and sling Herculean mallets, our jaw-dropped teenagers recording the whole thing to TikTok to the tune of Another One Bites the Dust. One party invitee even excitedly volunteered to bring a special torch that melts anything (maybe we don’t invite him). 

The party date is to be scheduled for all the servers that “bit the dust” during this pandemic. It’ll be a special postmortem celebration of survival in the face of inoperable practice management software (PIMS), all during the precarious times of COVID-caused-curbside check-in. The story of such practices rising from the ashes is the stuff of lore, and it is now in the history books. I write this tale because I survived what some are calling “The Greatest PIMS Conversions…Ever.” Survived and standing tall with my trusty mallet at the ready for the next server-dependent practice in need.


When a server-based PIMS can’t operate properly, or at all, the practice is at the mercy of the paper gods, succumbing to the obvious points of failure. Scheduling goes rogue, medical notes become paper airplanes, labs don’t get requisitioned or even sent (what’s that smell?), payment reconciliation is out the window, and yellow sticky notes reproduce like bunnies. People literally forget their own names. And if you’re a multi-doctor practice, you might as well lock the doors and hide in the storage closet. 

To be clear, practices can certainly switch to rhapsody in less than five minutes. And, with our built-in procedure, laboratory, and drug catalogs they can even be running from the get-go. 

But what happens when the breadth of a particular PIMS migration is way more than a “Hey, let’s just get a rhapsody account and start using the platform”? The To Do list is hefty.

Covid Solutions
Problem

I pay a lot for my veterinary software, but I have fewer patients and I'm not even in the office

Solution

Only pay us when you're paid

Get more bang for your buck

Rhapsody’s cost is incorporated into our merchant services. Just pay a single fee for card transactions and that’s it!

Everything else is included

  • The entire platform
  • Onboarding
  • Unlimited support
  • IT support and data storage

Our pricing plan offers modifications

  • Recoup card processing costs by adding a service fee to every client invoice
  • Enable card not present checkout by safely storing client information (additional monthly fee)

Everything is done through a single surface

  • Reduce germ transmission by eliminating credit card vectors and stationary sharing
  • Alternatively, complete payment over the phone and eliminate a communal surface altogether
Problem

My PIMS runs on a server, so my practice is only accessible from an office computer

Solution

Get flexible with cloud software

Practice anywhere

On the cloud, the world is your oyster. Work from home on your laptop or practice curb side on your tablet. It’s all up to you! 

Control everything

  • Set up team access from the parking lot
  • Manage the schedule from bed
  • Activate check-in links for clients to fill out paperwork from the car

Pocket rhapsody

You need two things: your log-in details and any device

 

Problem

I've never practiced outside the office before, so I don't have the right tools

Solution

Practice anywhere, any time, on any device​

Choose your device

Pick up exactly where you stopped using any tablet, phone, or laptop

Travel light

Since rhapsody is all digital, no matter where you set up shop, everything from patient history to paperwork is available to view, process, create, and share

Schedule easily

Even if you’re unable to sit at reception, integrated scheduling lets you keep track of what’s happening from anywhere

Clients check themselves in

  • Clients check in and fill out digital paperwork themselves on the Kiosk
  • Send a check-in link or set up a standalone device outside the office
  • The SOAP, patient record, and schedule are automatically updated

Online scheduling

Add a scheduling widget to your website for clients to book and manage appointments from home

Problem

Social distancing is difficult with so many communal surfaces

Solution

Eliminate stationary and extra screens

Do it all in rhapsody

Everything is in one place so you only need to disinfect a few screens

Integrated mobile payments

  • Clients pay over the phone or with hand-held terminals
  • Enable card not present transactions so clients just sign and go
  • Check out in the exam room or curb side to avoid crowded lobbies

Digital documents, digital signatures, digital everything

  • Maintain a paperless practice, including paperwork, medical records, and prescriptions
  • Clients sign everything digitally
  • Email anything directly from the platform
  • Attach intake paperwork for clients to fill out at check-in
Problem

The telehealth solutions I try don’t sync with my software

Solution

Go virtual with integrated telehealth

Ready for you

  • Five extra appointment types for new and returning patients
  • Online scheduling accommodates telehealth appointments
  • Email auto-generated instructions, meeting invite, and check-in link

Remote client check-in

  • Send clients a link to check in from their phones
  • Attach intake paperwork and forms to review, fill out, and sign digitally

Easily communicate with clients

  • Send digital estimates and invoices during the appointment
  • Send auto-generated visit summaries after the appointment
  • Attach prescriptions and any other digital documents
  • Draft emails in advance with built-in templates

Boop (Summer 2020)

  • A mobile app for pet parents to engage with their veterinary practices
  • Integrates directly with rhapsody
  • Provides telehealth solutions, record sharing, and more